Domestic shipments
1. Processing Time:
Processing time for domestic orders may vary depending on destination and product availability. A processing time estimate will be provided at the time of ordering.
2. Shipping costs:
Shipping costs within the country will be calculated according to the weight of the package, the distance and the selected shipping method. The customer will be informed of these costs before finalising the purchase.
3. Shipping Insurance:
Eurodoor Doors offers the option of insuring domestic shipments against loss or damage during transport. This insurance will be available for purchase during the checkout process.
4. Shipment Tracking:
A tracking number will be provided for each domestic shipment, allowing the customer to track the status of their order during transport.
5. Delivery and Reception:
An adult signature is required at the time of delivery to confirm receipt of the package. If the customer is not available at the time of delivery, a notice will be left to schedule a second delivery or for the customer to pick up the package at the carrier’s office.
6. Return and Refund Policy:
Return and refund policies for domestic orders may vary. Customers are advised to review these policies carefully before making their purchase.
7. Customer Service:
Eurodoor Doors offers nationwide customer service to provide assistance at all stages of the purchasing and shipping process.
This policy is subject to change without notice. Customers should periodically review the shipping terms and conditions before placing a domestic order.
International Shipments
1. Scope of Sending:
Eurodoor offers international shipping to various countries around the world, subject to each country’s import legislation and regulations.
2. Processing Time:
Processing time for international orders may vary depending on destination and product availability. A processing time estimate will be provided at the time of ordering.
3. Shipping costs:
International shipping costs will be calculated according to the weight of the package, the distance and the selected shipping method. The customer will be informed of these costs before finalising the purchase.
4. Customs Documentation:
It is the responsibility of the customer to provide all customs documentation required by the authorities of the destination country. Eurodoor Doors will provide the necessary documentation to facilitate customs clearance.
5. Taxes and Duties:
The customer is responsible for all taxes, duties and import fees that may apply in the country of destination. These costs are not included in the product price or shipping costs.
6. Shipping Insurance:
Eurodoor Doors offers the option of insuring international shipments against loss or damage in transit. This insurance will be available for purchase during the checkout process.
7. Shipment Tracking:
A tracking number will be provided for each international shipment, allowing the customer to track the status of their order during transport.
8. Return and Refund Policy:
Return and refund policies for international orders may vary. Customers are advised to review these policies carefully before making their purchase.
9. Customer Service:
Eurodoor doors offers multilingual customer service to assist international customers at all stages of the purchasing and shipping process.
This policy is subject to change without notice. International customers should periodically review the shipping terms and conditions before placing an order.
Return policy
1. Conditions of Return:
Doors may only be returned if they are in their original condition and have not been installed. They must be in their original packaging and without signs of use or damage.
2. Return Period:
Customers have 30 days from the date of receipt to request the return of a door. After this period, no returns will be accepted.
3. Return Process:
To initiate the return process, the customer must contact our customer service team to obtain a return authorization number (RMA). This number must be clearly included on the returned package.
4. Return Costs:
The shipping costs for returning the door shall be borne by the customer, unless the return is the result of an error on the part of Eurodoor Doors (e.g. an incorrect or defective product).
5. Inspection and Approval:
Upon receipt of the returned door, our team will inspect it to verify its condition and confirm that it meets the return criteria. If the door meets these conditions, the purchase price will be refunded.
6. Refund:
The refund will be made using the same payment method used for the original purchase. Funds will be returned within a reasonable time after the return has been approved.
7. Exceptions:
Customised or bespoke doors will not be accepted for return unless they are faulty or damaged.
8. Customer Service:
Our customer service team is available to assist you throughout the return process and to answer any queries you may have.
This policy is subject to change without notice. Customers should carefully review the return conditions before making a purchase.